Dana Fashion Return & Exchange Policy

 

💖 Shop With Confidence
At Dana Fashion, your happiness and satisfaction drive everything we do. We've tailored our return and exchange policy to ensure your shopping experience is as stress-free and enjoyable as possible.

🔄 Easy Returns and Exchanges

  • Online Orders: Enjoy a hassle-free 14-day return or exchange period from the purchase date.
  • In-Person Purchases: A 7-day return or exchange period applies.

🌟 Simple Steps for Returns & Exchanges:

  1. Initiate a Return: Chat with us live. Provide your order number and the reason for your return.
  2. Receive Instructions: We’ll respond within 24 hours with all the details you need to return your item(s).
  3. Process Your Refund: Once we receive and approve your returned items, we’ll process your refund promptly.

📋 Eligibility Conditions: For a smooth return process, ensure your items are:

  • In new condition, unworn, unwashed, unaltered, and free of damages.
  • Complete with all original tags and packaging.

Important Notes:

  • Items must be returned following our guidance. Direct returns without prior communication may not be accepted.
  • Hijabs & Bonnets are final sale for hygiene reasons and cannot be returned.
  • Return shipping costs are the customer’s responsibility, except in cases of defective or damaged items.

🛠 Defective or Damaged Items: We stand by the quality of our products. If you encounter a defect or receive a damaged item, we’re committed to making it right, either through an exchange or a full refund.

💳 Refunds & Credits: Refunds are processed back to the original payment method within 5-7 days of us receiving the return. Please note, shipping and handling fees are non-refundable.

📦 Limited Liability:

  • Dana Fashion is not liable for personal items left in returned merchandise.
  • Claims for missing or damaged items during transit must be reported within two business days of receipt.

✂️ Order Cancellation: Orders can be cancelled within 24 hours of placement for a full refund, including shipping costs.

 

Thank You for Choosing Dana Fashion

We're here to help make your Dana Fashion experience wonderful. If you have any questions or need assistance with your return or exchange, please don’t hesitate to reach out.