EXCHANGE & RETURNS

💖 Shop With Confidence

At Dana Fashion, your happiness and satisfaction drive everything we do. We've tailored our return and exchange policy to ensure your shopping experience is as stress-free and enjoyable as possible.

🔄 Easy Returns and Exchanges

Online Orders: Enjoy a hassle-free 14-day return or exchange period from the purchase date.
In-Person Purchases: A 7-day return or exchange period applies.

🌟 Simple Steps for Returns & Exchanges:

Initiate a Return: Chat with us live. Provide your order number and the reason for your return.
Receive Instructions: We’ll respond within 24 hours with all the details you need to return your item(s).
Process Your Refund: Once we receive and approve your returned items, we’ll process your refund promptly.

📋 Eligibility Conditions: For a smooth return process, ensure your items are:

In new condition, unworn, unwashed, unaltered, and free of damages.
Complete with all original tags and packaging.

Important Notes:

Items must be returned following our guidance. Direct returns without prior communication may not be accepted.
Hijabs & Bonnets are final sale for hygiene reasons and cannot be returned.
Return shipping costs are the customer’s responsibility, except in cases of defective or damaged items.

🛠 Defective or Damaged Items: We stand by the quality of our products. If you encounter a defect or receive a damaged item, we’re committed to making it right, either through an exchange or a full refund.

💳 Refunds & Credits: Refunds are processed back to the original payment method within 5-7 days of us receiving the return. Please note, shipping and handling fees are non-refundable.

📦 Limited Liability:

Dana Fashion is not liable for personal items left in returned merchandise.
Claims for missing or damaged items during transit must be reported within two business days of receipt.

✂️ Order Cancellation: Orders can be cancelled within 24 hours of placement for a full refund, including shipping costs.